Brenwood's COVID19 Safety Measures
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  • Brenwood's COVID19 Safety Measures
  • 19 June 2020

    Brenwood's COVID19 Safety Measures

    Protecting the health and well being of our customers is our number one goal. We have therefore introduced a number of new measuresand procedures in the garage. Check out Greig's video tour of the garage to let you see what we have in place
COVID 19 Safety Measures at Brenwood
The health and safety of YOU and the Brenwood team will always come before anything else and therefore we have been looking at how we could work safely.

So to ensure you can get the help you need whilst never compromising your health, we have introduced a series of measures to protect you and the Brenwood team.

1. Wherever possible, we would prefer you made an appointment to visit the garage
  • This helps us to control the number of customers in the showroom at any one time and minimise the risk of customers overlapping 
  • Think of it like visiting your dentist or hairdresser - you can benefit from more time to find the right car
  • If you would like to test drive a car - please ensure you book it in advance - just to enable us to ensure it is sanitised and ready for you

2. Only 2 customers in the garage at any time
  • We know it’s difficult but please do not bring the family and potentially put them at risk
  • We will be operating a one way system with separate doors for entry and exit - please enter by the car park door. 
  • The doors may be locked - if so, don't be alarmed.  It may just be a little busy in the showroom. A member of the team will unlock the doors when it is safe to do so.

3. Gloves and face masks will be provided by Brenwood (please put these in the bins provided when leaving) – we would prefer you wear the gloves to prevent having to sanitise the cars and surfaces after every customer visit

4. We are only accepting cards or BACS payments
  • We don’t want the team handling cash or having to visit the bank and expose themselves to further risks

5. Every car (service and sales) will have all surfaces and touch points fully sanitised prior to hand-over

6. Please only visit the garage if you have to – we will still be offering our FREE collection service for all Service Customers – just call and pre-book as we anticipate this may be busy - there is only one Tommy!!

7. There will be no hoover on all service jobs until further notice. You will still get your complimentary exterior wash.

Again, we would strongly recommend booking an appointment so please book ahead to avoid disappointment.

If you are in any doubt, or have any questions at all, please do not hesitate to get in touch

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  • Disclosure:
    We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.

    Brenwood Motor Company is authorised and regulated by the Financial Conduct Authority under FRN685851 as a credit broker not a lender. We work with a carefully selected number of credit providers who may be able to offer you finance for your purchase. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). You can request to know the commission we typically receive. Click to learn more.

    We are committed to better supporting and taking into account the needs of customers who make us aware that they are vulnerable (as per the Financial Conduct Authority’s definition).

    It is our intention to provide the highest possible customer service at all times, however if you have any reason to make a complaint you should contact your local dealership to discuss the matter and hopefully resolve it accordingly, being Greig Coxall. If we are unable to resolve your complaint satisfactorily you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0800 023 4567 or at;

    Reg Office:
    Brenwood Motor Company: 2 Waverley Road, Mitchelston Ind Estate, Kirkcaldy, KY1 3NH Company registration no - SC069239 VAT no - GB 345278834 ICO number - Z4786056