Cancellation Policy
Now you can request a Virtual Appointment, Reserve your car online and Enjoy a 14 Day No Quibble Return – Find out more
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CANCELLATION POLICY

  1. You have 14 days no quibble return policy except when you have altered the vehicle from standard Manufacturer’s specification (in this instance no return is possible under any circumstance). You must inform us in writing by post or email is acceptable to greig@brenwood.co.uk.
  2. £99 ONLINE Reservation Fee fully refundable.
  3. Vehicle cancellation fee £500.
  4. Holding deposit £250 kept until you return the Registration Document for the cancelled order.
  5. You will be responsible for any Road Tax that we have paid for including extra charges that are payable upon registration of a new vehicle that are not refundable by the DVLA.
  6. It is your responsibility to return the vehicle to our premises. We charge £1.50 + vat per mile for us to collect the vehicle.
  7. £0.10 per mile charge(+VAT) for vehicle having covered more than 537 miles since purchase.
  • Disclosure:
    We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.

    Brenwood Motor Company is authorised and regulated by the Financial Conduct Authority under FRN685851 as a credit broker not a lender. We work with a carefully selected number of credit providers who may be able to offer you finance for your purchase. Lenders may pay us commission for introducing you to them which may vary from lender to lender. Any such amounts will not affect the amounts you pay the lender under your finance agreement, all of which are set by the lender.

    We are committed to better supporting and taking into account the needs of customers who make us aware that they are vulnerable (as per the Financial Conduct Authority’s definition).

    It is our intention to provide the highest possible customer service at all times, however if you have any reason to make a complaint you should contact your local dealership to discuss the matter and hopefully resolve it accordingly, being Greig Coxall. If we are unable to resolve your complaint satisfactorily you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0800 023 4567 or at; https://www.financial-ombudsman.org.uk

    Reg Office:
    Brenwood Motor Company: 2 Waverley Road, Mitchelston Ind Estate, Kirkcaldy, KY1 3NH Company registration no - SC069239 VAT no - GB 345278834 ICO number - Z4786056