COVID Measures - Your Questions Answered
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Now you can request a Virtual Appointment, Reserve your car online and Enjoy a 14 Day No Quibble Return – Find out more
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  • COVID Measures - Your Questions Answered
  • 13 January 2021
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    COVID Measures - Your Questions Answered

    WE HAVE NOW RE-OPENED FOR BUSINESS We have had loads of calls from customers asking whether we are still open during lockdown - and the answer is very much YES. But here is a quick summary of the questions and answers
Can I Book a Service/Repairs/MOT for my car?
YES you can. Our service centre is more or less working at full strength, so we can organise your service or MOT as normal. You can book online at https://www.brenwood.co.uk/service-booking/vehicle-search

Can You Pick My Car Up from My House?
YES, one of our team and collect and return your car to save you from coming to the garage. There is no charge for this service. You can book this online at https://www.brenwood.co.uk/service-booking/vehicle-search

Can I Drop Off My Car for my Service Appointment?
YES you can. The door to the garage will be locked however a member of our Service team will meet you at the door and help with the handover.

Can I Postpone My MOT?
NO. Unlike the last lockdown. The government is not allowing people to postpone their MOT. You MUST have this carried out when it is due.

Can I Still Buy A Car?
YES. Car sales have been designated an 'essential service' and as such you are allowed to travel across local authority boundaries. See the range at https://www.brenwood.co.uk/

Can I See The Car Without Visiting the Showroom?
YES. We have enhanced our Sales approach to allow you to view the car without having to visit the showroom. We offer video appointments via Facetime and Whatsapp and pre-recorded video walkrounds. If you are interested and want to see the car, we can arrange home appointments and home test drives.

Can I Buy a Car Online?
YES. You can choose to RESERVE ONLINE for only £100. You can also BUY ONLINE and we will deliver the car to your home

Can I Visit the Garage to Buy a Car?
YES. However our showroom has reopened to customers, however appointments are essential. A member of our sales team can help you outside, however we would ask that social distancing is observed as per the government guidelines.

  • Disclosure:
    We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.

    Brenwood Motor Company is authorised and regulated by the Financial Conduct Authority under FRN685851 as a credit broker not a lender. We work with a carefully selected number of credit providers who may be able to offer you finance for your purchase. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). You can request to know the commission we typically receive. Click to learn more.

    We are committed to better supporting and taking into account the needs of customers who make us aware that they are vulnerable (as per the Financial Conduct Authority’s definition).

    It is our intention to provide the highest possible customer service at all times, however if you have any reason to make a complaint you should contact your local dealership to discuss the matter and hopefully resolve it accordingly, being Greig Coxall. If we are unable to resolve your complaint satisfactorily you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0800 023 4567 or at; https://www.financial-ombudsman.org.uk

    Reg Office:
    Brenwood Motor Company: 2 Waverley Road, Mitchelston Ind Estate, Kirkcaldy, KY1 3NH Company registration no - SC069239 VAT no - GB 345278834 ICO number - Z4786056

Buy Online Terms
Refund Policy
Car Rental Terms

Cancellation Policy

  • You have 14 days no quibble return policy except when you have altered the vehicle from standard Manufacturer’s specification (in this instance no return is possible under any circumstance). You must inform us in writing by post or email is acceptable to greig@brenwood.co.uk.
  • £99 ONLINE Reservation Fee fully refundable.
  • Vehicle cancellation fee £500.
  • Holding deposit £250 kept until you return the Registration Document for the cancelled order.
  • You will be responsible for any Road Tax that we have paid for including extra charges that are payable upon registration of a new vehicle that are not refundable by the DVLA
  • It is your responsibility to return the vehicle to our premises. We charge £1.50 + vat per mile for us to collect the vehicle.
  • £0.10 per mile charge(+VAT) for vehicle having covered more than 537 miles since purchase.